They have my money but will not help me find my old pension pot. I have sent them two letters with forms downloaded from their website with ALL the information they need to trace my pension. I have phoned them – they did try to help over the phone but eventually told me to send my documentation by email – which I did. They then claimed that my documentation wasn’t attached to the email – it so was, and I can prove it…. Ack. They are sending me round in circles, despite encouraging people to trace their old pensions, THEY ARE NOT BEING HELPFUL!!!! I have been trying to get information from them since January. I don’t know why I am surprised by their incompetence, as a page has been set up on Facebook to complain about them. I am so frustrated.

I have now decided to make my pension tracing efforts into a calligraphy project. My first envelope to them was addressed in block capitals in Bic Biro. This is my second envelope…

It is a little more fancy, but nothing over the top. I intend to add more decoration and flourishing as the months go by, and then maybe, just maybe, I might get a reply – even if it’s just a cease and desist notice.